For all returns, it is important that you contact us first.

• Please make sure the parcel is addressed to:
  Hockley Jewellers
  103 – 104 Vyse Street
  Hockley
  Birmingham
  B18 6LP


• We strongly advise that the item is packed in its original packaging and all documentation that came with it, failure to do so, will cause us a delay or deduction from your refund amount.


• After you have completed these steps, please return the item to us via a respectable postal service or courier service. You are responsible for the cost of delivery and ensuring that the goods is properly insured when returned to us. Hockley Jewellers will not be held liable for any loss or damage that occurs while the item is being returned to us.

Once we have received your item, we will then have our returns department to inspect the goods too see if it’s eligible for a refund. If we see signs of it being worn, damaged or any other signs of the goods being modified, as a result of this, you will not receive a refund.

An approved refund will be processed same day (weekdays only).

Bespoke Goods – Jewellery that has been specifically crafted to suit your requirements.

Engraved Goods – Any jewellery that we have engraved is only suitable for you and it is not re-sellable.

Damaged or Worn Goods – Any jewellery that shows signs of being worn or damaged while being in your possession.

Earrings – We ensure to heat seal our earrings. This form of packaging allows us to maintain hygiene for your safety and ours, furthermore, if you have opened the heat seal, we will not accept a return.